Senior Software Engineer (pc/iics)
Informatica
- Bangalore, Karnataka
- Permanent
- Full-time
- Resolve complex technical issues related to our software products via telephone or email/internet.
- Manage communications with customers, at all levels.
- Advanced user of information tools and training to provide, high levels of customer satisfaction.
- Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
- Contribute to the online knowledge base of known issues/solutions.
- Acquire specialized knowledge in specific company products.
- Participate in technical forums.
- Provide feedback on the area of specialization to R&D.
- Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
- May serve as a team lead and is expected to mentor Associates and Support Engineers.
- Contribute to the team recruitment process by serving on interview panels.
- Work only on specific areas based on the criticality and complexity of the issues.
- Use developing to meet work objectives and to influence and mentor the work of others within the functional area.
- Work on issues requiring analytical,, often requiring the application of defined procedures to determine appropriate action.
- Communicate at all levels of the organisation, with senior executive level interaction.
- Use business objectives or assignments to guide own work and to direct the work of others.
- Develop subordinate and peer relationships through knowledge transfer and mentoring.
- Well-developed knowledge of relational database management theory and practices.
- Experience building scalable, resilient, and observable distributed systems and.
- Adept at customer relationship and issue resolution Experience troubleshooting issues with users.
- BA/BS or equivalent educational background.
- Minimum 5 to 7 years of relevant professional experience.
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit