Global Screening Operations India Support Lead
JPMorgan Chase
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels.
- The successful candidate will also be required to focus on controls management, stakeholder and driving changes
- In addition, focus on partnering with the Donor Location, Technology, Operations. Client Service teams and other stakeholders
- Identify opportunities for process efficiency & implement in a controlled manner
- Team management to not only meet objectives but also ensuring the morale of the team is high
- Work in partnership with Local/Global OCM team for QA Tests, MIS, Audit etc
- Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions
- Develop an environment of continuous focus on quantifiable productivity and quality
- Participate or lead other sanctions Screening or Line of business aligned initiatives as necessary
- Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
- Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration
- Participating in meetings at the operational and project level, providing continuous feedback on project status
- Responsible for overall Performance Management and Talent Review process
- Highly skilled at problem solving, ability to scope and provide structure to complex issues and provide insightful and timely remediation.
- Superior attention to detail so that documentational / reporting errors can be prevented.
- Ability to identify areas of opportunity for process improvement and build out recommendation to proceed
- Advanced numeracy and Microsoft skills
- Strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients
- Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team
- Ability to use effective systemic data driven reporting to support program reporting
- Actively contributes to program updates, Pod and team meetings
- Ability to handle multiple projects, manage personnel & teams in order to meet stakeholder expectations
- Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations
- Ability to work collaboratively and with effective influencing skills to achieve positive outcomes
- Ability to understand own role and those of other team members, not be overly rigid of existing roles and recognise at times the need for flexibility within roles to achieve the project and organisational objectives
- Able to work comfortably and confidently under pressure to achieve target deadlines
- Ability to work on a hands-on basis and not limit oneself to only tracking and reporting milestones
- Confident to raise concerns with leadership team and support resolution
- Possessing the passion, empathy and ability to lead a team, recognizing individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity and inclusivity.
- Leads with confidence and courage, considerate of others, supportive during high pressure situations and celebrates successes equally of individuals and team alike.
- Bachelor's degree in finance / accounting and M.B.A preferred - 12+ years experience in financial services industry.
- Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus)
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.