Business Analyst
NTT Corporation
- Mumbai, Maharashtra
- Permanent
- Full-time
- Act as a bridge between the business problems and the technology solutions.
- Analyse, transform and ultimately resolve the business problems with the help of technology.
- Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
- Deliver business projects in line with sponsor requirements and enterprise architecture.
- Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
- Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
- Assist with the resolution of issues pertaining to the service.
- Adhere to and follow the relevant development and support processes.
- Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
- Take responsibility for delivery of project elements with minimal supervision
- Broad understanding of business practices and processes
- Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
- Deep expertise in specific systems, processes and technologies that they will be required to analyse
- Meticulous attention to detail whilst working under pressure
- Excellent verbal and written communication skills
- Ability to listen empathetically
- Ability to build rapport and engage effectively with a variety of stakeholders
- Knowledge of project management methodology
- Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
- Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
- Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
- Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
- Relevant Bachelor’s degree or equivalent with related demonstrable experience
- Project management certification would be advantageous
- IIBA Membership required
- PMI PBA
- Relevant technology certification(s) required, such as ITIL
- Seasoned experience as a Business Analyst gained within a technology services environment
- Seasoned experience as a system administrator or developer would be advantageous
- Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
- Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems
- Understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator