Head OTC - India

Gurgaon, Haryana
Permanent
Full-time

2 days ago

Role SummaryThe Head of Order-to-Cash (OTC) will lead the end-to-end receivables and revenue cycle operations for the organization’s finance function in India. The role carries a strong transformation mandate, with responsibility to build a robust OTC structure, strengthen governance, and streamline processes to support a scalable operating model.Initially reporting to the India Finance Director, the role will play a critical part in establishing best-in-class OTC processes and controls in India, which will subsequently form part of the Global GCC operating model. Over time, the scope of the role is expected to expand beyond India to support regional or global OTC operations.The ideal candidate will bring deep experience in OTC transformation, governance frameworks, technology enablement, and large team leadership, with prior exposure to distribution-led industries such as Alcobev or FMCG preferred.Key ResponsibilitiesStrategic Leadership

Lead the end-to-end Order-to-Cash function including billing, collections, cash application, dispute management, and AR reconciliation.
Define and execute the OTC operating strategy aligned with business growth and working capital objectives.
Act as a finance partner to commercial, sales, and supply chain leadership to ensure alignment between revenue operations and receivables management.

Transformation MandateA key priority for this role will be to build and institutionalize a best-in-class OTC function. The role will be responsible for:

Designing and implementing the right OTC organizational structure to support scale and operational efficiency.
Driving end-to-end process transformation across billing, collections, cash application, dispute management, and credit management.
Streamlining and standardizing OTC processes across business units and markets where applicable.
Eliminating inefficiencies and reducing manual interventions through process re-engineering and automation.
Establishing clear service delivery models, SLAs, and performance metrics within the OTC organization.
Creating a scalable framework that supports the transition to a Global GCC operating model.

Governance & Control Framework

Establish strong OTC governance frameworks including policies, credit management practices, and approval hierarchies.
Implement robust internal control mechanisms and compliance standards across receivables processes.
Strengthen documentation, audit readiness, and process transparency across the OTC function.
Partner with internal audit and finance leadership to ensure adherence to financial governance and risk management standards.

Technology & Process Digitization

Lead the adoption and optimization of ERP platforms (SAP preferred) supporting OTC processes.
Drive technology-led improvements, including automation of invoicing, reconciliation, and reporting processes.
Implement data and analytics tools to enhance visibility on receivables performance, credit exposure, and collections effectiveness.
Partner with finance transformation and IT teams to deliver digitized and scalable OTC operations.

Working Capital & Performance Management

Own and drive improvements in key working capital metrics, including Days Sales Outstanding (DSO).
Implement structured monitoring of overdue receivables, distributor balances, and credit risk exposure.
Develop dashboards and reporting frameworks for OTC performance monitoring.
Lead initiatives to improve cash flow predictability and collections efficiency.

Alcobev / Distribution Business Oversight

Manage receivables across a large distributor and channel partner ecosystem typical of Alcobev businesses.
Ensure proper accounting and reconciliation of trade schemes, distributor deductions, pricing adjustments, and credit notes.
Work closely with commercial teams on credit policies, distributor credit limits, and risk mitigation.
Oversee resolution of disputes related to returns, breakages, promotional schemes, and pricing discrepancies.

Team Leadership & Organizational Development

Lead and develop a large OTC operations team, including managers, analysts, and transactional resources.
Build a high-performance, accountability-driven culture within the OTC organization.
Strengthen team capability through training, mentoring, and knowledge development.
Design a scalable organizational structure that supports future GCC expansion.

Leadership ExpectationsThe Head of OTC will play a pivotal role in establishing the foundation of a high-performing OTC organization. Key leadership expectations include:

Setting up the right OTC organizational structure aligned with future GCC scale.
Building strong governance, accountability, and performance management frameworks.
Driving standardization of processes and operational excellence across the receivables lifecycle.
Partnering with senior leadership to ensure finance operations support business growth and working capital objectives.
Preparing the OTC organization to transition into and operate within a global shared services / GCC environment.

QualificationsEducation

Bachelor’s degree in Commerce, Accounting, or Finance
Professional qualification such as CA / CPA / CMA / MBA Finance preferred

Experience

12–18 years of experience in Finance Operations / Accounts Receivable / Order-to-Cash
Proven experience leading large OTC teams and managing complex receivable operations
Demonstrated success in OTC transformation, process redesign, and operational scaling
Experience implementing technology or automation solutions within finance operations
Prior experience in Alcobev, FMCG, or distribution-driven industries preferred

LEADERSHIP AGILITYAt Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can becomeSelf-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on othersPeople Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performanceResults Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented withChange Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experienceDisclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.Perks of Working for usAt Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.Compensation, Paid Time Off & Retirement:Competitive Pay PackageCompetitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)Retirement/Pension PlanHealth & WellbeingMedical, Critical Illness, and Life InsuranceEmployee Assistance ProgramsBest-in-class, family-friendly, and inclusive leave policiesAdditional BenefitsThe benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.Some benefits may be subject to an employee contribution.Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

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