CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
Candidate should have in depth knowledge of
Minimum 7-10 years of strong experience in TSM, Spectrum protect
Multiple Software Versions- hands on experience Advantages of new over previous, Difference with previous release etc.
Backup Architecture, Master server, Media server, Client, Tape Library and Disks storage units.
Should be able to define backup standard and mentor his/her team members.
Understanding the daemon flow, working knowledge of GUI/CLI on multiple OS flavors like WINTE, UNIX, and Linux etc.
Must have solid understanding of Backup DR drills and procedures and able to define new process and build landscape if required.
Concepts and solid knowledge of configuration and troubleshooting of Oracle, SQL, DB2, Exchange, SharePoint and SAP backups etc.
An understanding of enterprise applications that utilize the aforementioned database technologies at an SME/architect level, including real-world experience with protection, recovery, and design of large-scale deployments for high availability, fault tolerance, and performance.
Solid understanding and working experience on NDMP configuration and troubleshooting.
VMWare/Hyper-V backup configuration and troubleshooting.
Experience in a vendor, channel or partner pre-sales or consulting environment is desirable.
Responsible for reviewing the complete backup infra. Plan & advice on new technologies for improvement and growth to the appropriate team.
Able to demonstrated experience solving complex business or technical issues.
Installation and Configuration of Master/Media servers and clients
Working knowledge of different types of tape libraries and the tape drives.
Good understanding of Duplication, De-duplication, Replication of backed-up data
Good knowledge of disk staging, high water and low water marks.
Good understanding of Operating system like UNIX, Linux and Windows Operating Systems
Should have exposure to ITIL framework, preferable ITSM tool is Remedy (Incident, Problem and Change Management)
Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.