Security Operations Center Shift Supervisor
Accenture
- Pune, Maharashtra
- Permanent
- Full-time
- Manage a team of SOC Operators on multiple shifts supporting 24/7/365
- Oversee the daily operations of the SOC.
- This includes, but is not limited to the following:
- Training
- Shift Scheduling
- Time and Attendance
- Performance Achievement
- Career Development
- Leadership Briefings
- Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness
- Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies
- Work collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture
- Communicate and disseminate information, using established communication processes
- Ensure senior security management is apprised of all significant local and global events in real-time, and documentation is maintained
- Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary
- Interface with security officers, managers, guard force, facilities management, and other operations support functions
- This position requires schedule flexibility. Candidate must be willing to observe, coach and communicate with all shifts, and on weekends and holidays as necessary
- The Shift Supervisor will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms
- Perform other tasks and duties of a similar nature and scope as assigned
- Bachelor’s degree
- A minimum of 2 years of experience in security operations or similar operations center
- A minimum of 2 years of experience working with Intrusion Detection, Access Control, CCTV systems and risk monitoring.
- Minimum 2 year supervisory experience in a Security Operation or Command Center role.
- Language Skills: Bilingual (English, Hindi)
- Great active listening skills
- Rapport building skills
- Patient and empathetic attitude
- Adaptability and flexibility
- Ability to analyze threats and envision potential or real time impact to operations
- Attention to detail, excellent reading and writing abilities, and highly effective communication skills.
- Utilize sound judgement to determine actions required when dealing with employees.
- Demonstrated analytical and problem-solving skills.
- Must be flexible and possess the ability to function in highly stressful situations with changing priorities.
- Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)
- Mediate conflict with tact and diplomacy
- A dependable team player with business maturity, enthusiasm, and a positive attitude.
- Highly motivated, self-starting individual with ability to multi-task and manage to timelines.
- Excellent customer service skills & written/oral communication skills.
- Must be able to work with and protect highly confidential information
- Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions.
- Strong decision-making ability during emergency situations.
- Demonstrated ability to drive organizational change, change management
- Ability to influence and build strategic vision
- A working knowledge of security principles, concepts, and technologies
- Experience as an Accenture SOC Shift Supervisor is strongly preferred
- Flexibility to work all shifts on an interval basis, including weekends and holidays*