Job Requirements About Phenom: Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! Phenom People is a leading global provider of talent experience management software. Our mission is to help companies attract, engage, and retain top talent through innovative technology solutions. We are looking for a highly skilled and motivated Technical Support Engineer to join our growing team in Hyderabad, Telangana, India. What You'll Do Respond to customer inquiries and technical issues via email, phone, and chat in a timely and professional manner Troubleshoot and resolve technical issues related to our software, including but not limited to HTML, CSS, and JavaScript Collaborate with our Product team to identify and escalate bugs and feature requests Provide training and guidance to clients on how to use our software and its features Maintain accurate and detailed records of customer interactions and technical issues in our ticketing system Continuously improve and update our knowledge base and support documentation Participate in on-call rotation for after-hours support if needed What You've Done Every Phenom team member brings something unique to the table. Here's what we are looking for with this role: Education B.Tech/BE/MCA degree in Computer Science or equivalent technical or quantitative degrees required, advanced degree preferred. Experienced 1+ years experience of relevant professional experience with development and Support to achieve operational excellence. Highly Technical, Strong understanding of relational databases , non relational databases (MongoDB) ,HTML, Kibana , AWS. Deep understanding of Java based application, SaaS software and administration, including troubleshooting experience with Web based applications . Good understanding of technical trends, SaaS based software application architectures and highly motivated to know more about latest technologies and new software products. Team player with good communication skills and interpersonal skills. Responsible for interacting with business partners to identify information needs and business/technical requirements for reports. Successfully conveys complex concepts and information to a broad audience Understanding our platform, technologies (including frontend and backend architecture) and troubleshooting for customer adoption challenges. Own and resolve all issues with a high standard of professionalism. Effectively communicate with customers via email and conference calls to find solutions for technically and functionally complex problems. Solve problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; this may include support and knowledge of other products. A natural problem solver that applies in-depth troubleshooting and debugging skills. Reproduce issue, triaging and debugging code and engaging effectively with step by step instructions to reproduce the issue and findings to avoid future similar problems. Manage customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively. Benefits Benefits/programs to support holistic employee health Flexible hours and working schedules Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!