Senior Technical Writer / Lead Technical Writer
Parallel Wireless View all jobs
- Bangalore, Karnataka
- Permanent
- Full-time
- Position Title: Senior Technical Writer / Lead Technical Writer
- Location: Pune / Bangalore
- Experience Level: 5-12 years.
- Employment Type: Full-Time
- Department: Product Documentation / Technical Communications
- We are looking for an experienced, self-driven, and technically strong Technical Writer to join our Product Documentation team.
- This role requires someone who can work independently from day one, contribute to program execution, and deliver high-quality, customer-ready documentation under tight timelines.
- The candidate will play a key role in creating, reviewing, and improving product documentation while partnering closely with Engineering, Product Management, QA, and Support teams.
- This position is well-suited for professionals who bring a content-strategy mindset, strong, structured-authoring ability, and practical exposure to modern documentation tooling and AI-assisted workflows.
- Develop and support product documentation, including:
- User guides, administration manuals, installation, and configuration guides
- API documentation, FAQs, release notes, and online help systems
- Work closely with cross-functional teams to gather technical inputs and understand complex product workflows.
- Edit, review, and enhance existing documentation for accuracy, clarity, consistency, and usability.
- Apply DITA principles, single sourcing, and content reuse to scale documentation efficiently.
- Contribute to content strategy, information architecture, and process improvements.
- Participate in reviews, incorporate stakeholder feedback, and ensure documentation readiness for releases.
- Support documentation needs across maintenance and mainline releases, including multi-cluster environments.
- Leverage AI-assisted tools for authoring, review, content optimization, and automation where applicable.
- Contribute to initiatives around chatbots, LLM-powered user help, and intelligent documentation experiences.
- Bachelor's/master's degree in engineering, Technical Writing, Telecommunications, or a related field.
- 5-12 years of proven experience in technical writing or technical communications roles.
- Prior experience in telecommunications, cloud-native platforms, or enterprise software is strongly preferred.
- Demonstrated ability to handle program-critical deliverables independently.
- Excellent written and verbal communication skills with strong technical precision.
- Ability to break down complex technical concepts for varied audiences.
- Strong ownership, attention to detail, and commitment to documentation quality.
- Experience working in Agile / Scrum / DevOps environments.
- Strong hands-on experience with structured authoring and DITA.
- Complete knowledge of structured authoring with tools such as oXygen XML, MadCap Flare, FrameMaker, and ArborText.
- Familiarity with Git-based workflows, CMS platforms (Confluence, Notion), and markup languages (Markdown, AsciiDoc).
- Basic understanding of HTML/CSS and scripting (Python or JavaScript is a plus).
- Awareness of UX writing, accessibility standards, and content design principles.
- Experience creating diagrams, visuals, and rich content using tools like Lucidchart or Draw.io.
- Exposure to AI tools, LLMs, and chatbot-driven documentation is considered a strong advantage.
- Strong organizational, prioritization, and time-management skills.
- Ability to work independently in fast-paced environments.
- Collaborative mindset with openness to feedback and continuous improvement.