
Team Leader - Accounts payable
- India
- Permanent
- Full-time
- Give consistent customer service delivery, build customer confidence in the level of service provided. Meet the ongoing
- needs and expectations of our customers.
- Identify process related issues and concerns and escalate to Manager- AP in a timely manner.
- Review every day Metric reports to see the performance of the team members, Identify the gaps and take corrective actions in a timely manner.
- Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan
- Makes sure all escalation of incidents that could become high priority, business risk or exceed SLA are flagged off well in time.
- Works on audit requirements from time to time and provide accurate and timely information to the auditors.
- Works on driving Process improvements in the process and Efficiency in the ways of working.
- To recruit, train, motivate and develop the team members.
- Work on attrition management
- Ensure proper documentation is in place for performance gaps & cases & necessary actions taken in a timely manner.
- Ensure Process Documents are reviewed on a quarterly basis. add anything that is new or delete anything that is not used anymore.
- Do regular Check Ins with the team members to update them on their performance and provide proper feedback for their overall learning
- Do Trainings for the new hires and bring them up to speed
- Do regular Process Knowledge Tests and Assessments to check the knowledge of the team members.
- Have a Backup plan ready all the time.
- Ensuring a clean open liability and a highlighting to management potential financial risks on Balance Sheet items.
- Participating in Project and rollout calls and meetings and ensuring delivery of tasks related to projects in a timely and efficient manner.