A customer care representative (CSR) is a company employee who helps customers with questions, concerns, and complaints. They are the main point of contact between a company and its customers. Responsibilities:- Answer questions: Provide information about products and services- Resolve complaints: Handle complaints and forward them to other departments- Process orders: Process orders and returns- Manage accounts: Manage accounts and customer feedback- Provide training: Provide training to new employees on the company's products and services- Communication channels Phone: CSRs can answer questions by phoneEmail: CSRs can answer questions by emailChat: CSRs can answer questions by live chatSocial media: CSRs can answer questions by social mediaFace to face: CSRs can interact with customers face to face (ref:updazz.com)