Company Name White Knights Realty DESIGNATION PRE-SALES MANAGER Responsibilities Improving lead management processes, device policies for enabling maximum lead conversion Understanding the various projects to be able to provide clear explanations to the clients and team members Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centerS Liaising with the outsourced service provider in all forms as desired by the business unit Generating higher walk-ins from all types of leads Cross-using leads for various projects Setting up processes and systems to effectively originate and service the leads Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations Preparing dashboards, updating all necessary systems, trackers and customer history details for seamless management at all times Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity. Carrying ownership for every customer query. Recommending potential products or services to management by collecting customer information and analysing customer needs. WORKING HOURS -8.5HOURS (10:30AM TO 7:00PM) WEEK OFF TUESDAY LOCATION A-111, RIANA AURUM, SECTOR 136, NOIDA (NEAREST METRO SECTOR 137 & SECTOR 142)NEAR TO EXTRAMARKS BUILDING INTEVIEW DRESSCODE FORMALS Documents Required Updated Resume Hard Copy REGARDS ANUBHA BHARDWAJ ASSOCIATE MANAGER-HUMAN RESOURCE WHITE KNIGHTS REALTY