Services Project IAPAC
- Kolkata, West Bengal
- Permanent
- Full-time
At Continental, all employees share four fundamental corporate values which form the roots of our corporate culture: 'Trust', 'Passion to Win', 'Freedom to Act' and 'For One Another'.Job DescriptionField Technical Support▪ Support in creating and managing comprehensive training materials and programs tailored to various product lines and customer solutions.
▪ Offer hands-on knowledge in product understanding, installation, maintenance, and system optimization across a variety of product offerings.
▪ Develop standardized procedures for the production and assembly of key products, ensuring adherence to quality assurance standards at all manufacturing facilities.
▪ Conduct onsite training, skill transfer, and assessments to technicians, ensuring they have the skills needed for effective installation, maintenance, and troubleshooting.
▪ Develop and enhance training and assessment documentation related to product selection, installation, and maintenance (Service Technicians).
▪ Gather and Present suggestions to relevant departments (e.g., Product Development, Product Management) for continuous product and process improvement.
▪ Offer practical and technical insights to the product development team to support the enhancement and expansion of the product range.
▪ Collaborate seamlessly with suppliers to ensure product quality, identify opportunities for improvements, and ensure consistency across products.
▪ Facilitate connections between suppliers and product management teams to support product advancement and quality initiatives.
▪ Help establish and maintain appropriate product stock levels across various branches or regional hubs.
▪ Support the Setup of Assembly Hubs
▪ Offer continuous guidance and support to assembly divisions in the development and enhancement of training programs for personnel involved in the fabrication and assembly processes.Sales/Customer interaction▪ Provide support (Including site visits) across all verticals to ensure customer understanding of Continental Value proposition
▪ promote and support Continental range of belt cleaning products and services to all verticals
▪ Act as an expert representative of Continental products in collaboration with sales and service teams
▪ Assist Group managers in refining sales approaches
▪ Support tenders/contracts and their management
▪ Support the advertising and social media contentStrategy▪ Support the developing and managing product sales strategy accross APAC
▪ Provide guidance on growth opportunities with customers (Belt Cleaning Components)
▪ Support product supply strategies for various customer groups
▪ Contribute to strategic objectives, sales structures, and plans across all verticals
▪ Facilitate open communication on sales opportunities between verticals
▪ Assist in budgeting and setting sales targets for verticals when required
▪ Offer continuous assistance for tender submissions and on-site testing accross APAC.
▪ Consistently enhance the existing product range to align with market trends and demands, and continuously refine the current product lineup to cater to customer needs.Communication▪ provide specific and detailed input to budget and FC for any Vertical
▪ keep track of market developments, potential impact on sales development of product categoryGeneral▪ Foster collaborative knowledge sharing between verticals to enhance customer value propositions
▪ Spread current product information across all verticals
▪Support approval of all sales pricing and customer discount structures by Services Head
▪ follow a collaborative approachQualifications
- Engineering Qualifications
- 5+ years of experience in conveyor belt components, and field service works
- Proven track record in technical support, training, and customer interaction within the industrial sector
- Ideally international work experiences, collaboration with people from different countries