Field Service Engineer

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Work Your Magic with us!Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with usYour Role:The Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing purification equipment in laboratory settings. This role involves hands-on technical support, customer interaction, and ensuring compliance with industry standards such as ISO, GLP, and GMP.The ideal candidate is a proactive problem-solver with strong mechanical, electrical, and plumbing skills, capable of working independently in field environments while prioritizing safety and customer satisfaction.Installation and Commissioning: Perform on-site installation of Milli-Q systems, including setup of purification units, tanks, dispensers, and associated plumbing/electrical connections. Conduct system validation and performance testing to ensure optimal operation.Maintenance and Repairs: Execute preventive maintenance schedules, diagnose faults using diagnostic tools and software, and repair or replace components such as filters, UV lamps, RO membranes, and sensors. Respond to service calls within agreed SLAs (e.g., 24-48 hours).Troubleshooting: Analyze system issues related to water quality, flow rates, pressure, or contamination. Use tools like multimeters, pH meters, and conductivity testers to identify root causes and implement solutions.Customer Support: Provide training to end-users on system operation, maintenance, and best practices. Offer technical advice via phone, email, or remote diagnostics. Build strong relationships with lab managers, researchers, and procurement teams.Documentation and Compliance: Maintain accurate records of service activities, parts usage, and system performance in CRM systems (e.g., Salesforce or SAP). Ensure all work complies with regulatory requirements, including water quality standards (e.g.ASTM, USP) and safety protocols.Inventory Management: Manage spare parts inventory in service vehicles or warehouses, ordering supplies as needed to minimize downtime.Continuous Improvement: Participate in product feedback loops to report common issues to R&D teams. Stay updated on product updates through training and certifications.Travel and On-Call Duties: Travel up to 70% within the assigned territory; participate in on-call rotations for emergency supportWho you are:

3-5 years of experience in a customer support role for analytical instruments.
An engineering background in instrumentation, electrical, or electronics (one of these fields).
Willingness to travel within Karnataka.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!Apply now and become a part of our diverse team!

Merck Group

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