Guest Service Associate - Front Office

Guwahati, Assam
Permanent
Full-time

16 days ago

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job Description

Review, analyze and suggest improvement of work flow and standards at the Front Desk
Communicate with Duty Manager on all matters regarding guest services & hotel operations
Ensure documentation of all guest related issues using the logbook
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
Assist Guest Relations in greeting, rooming, and sending off guests
Inspect front of house and back of house regularly for cleanliness and orderliness
Check billing instructions, monitor guest credit and act upon any discrepancies
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

QualificationsBachelors in Hotel Management

Accor

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