Lead Process Trainer - AR
Guidehouse View all jobs
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Conduct engaging and comprehensive training sessions for new hires and current employees on end-to-end Revenue Cycle Management (RCM) processes, including tools and best practices.
- Deliver specialised modules on AR Calling, Medical Billing, Eligibility & Benefits, Denials, Claims Processing, Payment Posting, and related topics.
- Design, develop, and update effective training materials, Standard Operating Procedures (SOPs), process documents, assessments, and assignments.
- Evaluate training effectiveness and learner performance; provide constructive feedback for continuous improvement.
- Collaborate with operations and quality teams to identify training needs, skill gaps, and coaching opportunities, ensuring training content aligns with business requirements.
- Provide ongoing floor support for process clarifications and performance enhancement.
- Maintain accurate training and coaching records, performance reports, and ensure completion of training deliverables within project timelines.
- Minimum 3–5 years of experience in RCM Training or similar roles within US Healthcare.
- Strong knowledge and hands-on experience in end-to-end Revenue Cycle Management processes, including billing, payment posting, denial management, and AR follow-up.
- Excellent communication, presentation, coaching, and facilitation skills.
- Ability to manage multiple batches and deliver impactful coaching/training sessions both online and in-person.
- Strong analytical and problem-solving abilities.
- Ability to design training programmes and complete deliverables within strict deadlines.
- Prior experience as a Process Coach or RCM Trainer is highly preferred.
- Prior freelance or contract training experience in the RCM domain.
- Exposure to multiple RCM domains (such as AR Calling, Billing, Coding, Posting, etc.).
- Experience in curriculum creation or process documentation