About Us:Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:Marketing AutomationSales CRMERP for Procurement & FinanceChannel Partner ManagementVendor ManagementCustomer & Broker AppsWe serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.Role Overview:We are looking for a Customer Success Manager who will be the voice of our clients within Buildesk and ensure their success with our products.Key Responsibilities:Client Onboarding & ImplementationGuide clients through product setup, configuration, and training.Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.Customer Relationship ManagementBuild long-term relationships with clients, acting as their trusted advisor.Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.Account Growth & RetentionIdentify upsell and cross-sell opportunities within accounts.Drive renewals and maintain a high customer retention rate.Support & Issue ResolutionAct as the first escalation point for client concerns.Work closely with the product and support teams to resolve issues quickly.Insights & ReportingGather client feedback and share insights with product and leadership teams.Maintain regular reporting on account health, usage, and client satisfaction.Requirements
2–5 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
Strong understanding of B2B SaaS and enterprise workflows.
Excellent communication, presentation, and relationship-building skills.
Problem-solving mindset with the ability to manage multiple clients simultaneously.
Proficiency in tools like CRM software, MS Excel, and reporting dashboards.