Developer III - Software Engineering

UST

  • Thiruvananthapuram, Kerala
  • Permanent
  • Full-time
  • 13 days ago
Job Description:Role Proficiency:Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software EngineeringOutcomes: * Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.
  • Code debug test document and communicate product/component/features at development stages.
  • Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
  • Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
  • Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles
  • Identify the problem patterns and improve the technical design of the application/system
  • Proactively identify issues/defects/flaws in module/requirement implementation
  • Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions
Measures of Outcomes: * Adherence to engineering process and standards (coding standards)
  • Adherence to schedule / timelines
  • Adhere to SLAs where applicable
  • Number of defects post delivery
  • Number of non-compliance issues
  • Reduction of reoccurrence of known defects
  • Quick turnaround of production bugs
  • Meet the defined productivity standards for project
  • Number of reusable components created
  • Completion of applicable technical/domain certifications
  • Completion of all mandatory training requirements
Outputs Expected:Code: * Develop code independently for the aboveConfigure: * Implement and monitor configuration processTest: * Create and review unit test casesscenarios and executionDomain relevance: * Develop features and components with good understanding of the business problem being addressed for the clientManage Project: * Manage module level activitiesManage Defects: * Perform defect RCA and mitigationEstimate: * Estimate timeeffort
resource dependence for one's own work and others' work
including modulesDocument: * Create documentation for own work as well as perform peer review of documentation of others' workManage knowledge: * Consume and contribute to project related documentsshare point
libraries and client universitiesStatus Reporting: * Report status of tasks assigned
  • Comply with project related reporting standards/process
Release: * Execute release processDesign: * LLD for multiple componentsMentoring: * Mentor juniors on the team
  • Set FAST goals and provide feedback to FAST goals of mentees
Skill Examples: * Explain and communicate the design / development to the customer
  • Perform and evaluate test results against product specifications
  • Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
  • Estimate effort and resources required for developing / debugging features / components
  • Perform and evaluate test in the customer or target environment
  • Team Player
  • Good written and verbal communication abilities
  • Proactively ask for help and offer help
Knowledge Examples:
  • Appropriate software programs / modules
  • Technical designing
  • Programming languages
  • DBMS
  • Operating Systems and software platforms
  • Integrated development environment (IDE)
  • Agile methods
  • Knowledge of customer domain and sub domain where problem is solved
Additional Comments:Job Description: ServiceNow Assist Specialist Role Summary We are looking for ServiceNow Assist Specialists to support the customer’s enterprise ServiceNow platform by enabling AI-driven capabilities, conversational experiences, and workflow automation. The ideal candidate will leverage ServiceNow Assist to enhance end-user productivity, improve service desk efficiency, and deliver intelligent automation solutions. This role requires strong ServiceNow expertise, a solid understanding of ITSM/ITIL practices, and experience integrating AI/virtual agents within enterprise workflows. Key Responsibilities • Design, configure, and deploy ServiceNow Assist features to support ITSM, HR, and other business workflows. • Develop and optimize Virtual Agent conversations, intents, and knowledge bases to improve self-service adoption. • Partner with business stakeholders to identify automation opportunities and translate them into ServiceNow Assist use cases. • Configure Generative AI features within ServiceNow to enhance incident resolution, knowledge search, and request fulfillment. • Collaborate with ServiceNow developers and administrators to integrate Assist capabilities into existing workflows. • Monitor Assist performance, gather usage analytics, and continuously improve conversational models. • Provide training and enablement to support teams on leveraging Assist features effectively. • Ensure compliance with organizational security, governance, and data privacy policies. Required Skills & Experience • 3+ years of hands-on experience with ServiceNow platform administration and development. • Strong knowledge of ServiceNow ITSM processes (Incident, Problem, Change, Request). • Proven experience with Virtual Agent, NLU (Natural Language Understanding), and conversational AI on ServiceNow. • Understanding of ServiceNow Assist and its integration with GenAI capabilities (e.g., case summarization, knowledge recommendations). • Familiarity with JavaScript, JSON, and ServiceNow scripting. • Strong problem-solving, communication, and stakeholder management skills. Preferred Skills • ServiceNow Certified System Administrator (CSA) and ITSM certifications. • Experience with ServiceNow Generative AI Controller and Predictive Intelligence. • Background in ITIL v4 practices and enterprise IT operations. • Exposure to HRSD, CSM, or other ServiceNow workflows beyond ITSM. • Experience with AI/ML platforms or chatbots outside ServiceNow is a plus.Skills:Servicenow,Servicenow Admin,JavascriptAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST