IT Technology Services Senior Specialist - Linux Site Reliability Engineer (Pacemaker)
SAP
- Bangalore, Karnataka
- Permanent
- Full-time
- Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS. Tasked with promptly responding to, troubleshooting, and resolving alerts and incidents occurring within the Linux OS or infrastructure layers, spanning across Azure environments.
- Implement and manage high availability solutions using clustering technologies, particularly Pacemaker.
- Serving as the elevated L3/L4 escalation contact for critical production issues. Adhering to change management protocols while executing service requests. Actively pursuing avenues to optimize standard operating procedures by leveraging automation techniques.
- Implement automation solutions to streamline platform operations, enhancing efficiency and reliability.
- Drive continuous improvement initiatives to elevate our cloud services for SAP Applications, focusing on scalability, security, and performance.
- Work closely with a diverse, multinational team to ensure the delivery of world-class cloud services tailored specifically for SAP Applications to our global enterprise clientele.
- Participate in designing and implementing strategies to optimize the customer experience and meet service level agreements (SLAs).
- 7 -10 years of experience in administering Linux operating systems (Redhat / SuSe) at an advanced level, with a strong grasp of troubleshooting and resolving complex issues.
- Expertise in implementing and managing high availability clustering solutions, especially Pacemaker.
- Hands-on experience in administering Azure environments.
- Proficiency in networking encompassing TCP/IP, IP routing, NAT, and firewalls.
- Demonstrated expertise in managing network services such as DNS, LDAP, and HTTP proxies.
- Strong comprehension of IT security practices, particularly in OS hardening techniques.
- Proven track record in scripting languages (e.g., Shell, Perl, Python, Go, etc.) and adeptness with server automation tools like Ansible or CHEF
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 384936 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.