Manager_ServiceNow Lead

Pune, Maharashtra
Permanent
Full-time

10 hours ago

VOIS IntroAbout VOIS:VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.VOIS Centre IntroAbout VOIS India:In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Role & Required SkillsRole -

Lead end-to-end development of ServiceNow applications and modules.
Design and customise ServiceNow Service Portals, ensuring comprehensive coverage of platform features.
Implement and manage complex third-party integrations using web services and plugins.
Maintain and optimise CMDB and Asset Management processes.
Facilitate agile ceremonies and ensure alignment between business logic and developed code.
Ensure quality assurance by adhering to best practices, standards, and security protocols.
Create and maintain documentation for development and compliance purposes.
Provide training and share knowledge on ATF scripting and testing methodologies.
Stay updated with the latest ServiceNow developments and recommend improvements.

Skills -Must-have:

Minimum 7 years of experience as a ServiceNow Developer/Administrator
Advanced knowledge of ServiceNow integrations and Service Portal
Strong understanding of software development lifecycle and agile methodologies
Proficiency in client and server-side scripting, including JavaScript
amiliarity with different SCDL workflows
Excellent time management and communication skills
Experience in team leadership

Preferred:

ServiceNow CSA certification
Micro certification in Service Portal

VOIS Equal Opportunity Employer CommitmentIndia:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone

Apply Now