Streamline Order-to-Cash processes and coordinate customer needs efficiently. Comprehend and input customer demand accurately. Resolve supply chain challenges to facilitate smooth deliveries for customers. Foster transparent and effective communication between Customers and Firmenich, providing feedback as necessary. Take ownership of customer constraints and continuously enhance Firmenich's service standards. Initiate, monitor, and close out customer non-conformities effectively. Conduct monthly demand planning activities based on customer input. Identify and suggest potential action plans, and ensure their follow-up. Collaborate with the commercial team to address any potential commercial issues and necessary actions. Arrange visits for major clients, conducting thorough business and performance reviews while assessing existing consignment stock inventory. ---
