Summary of the Job RoleThe successful candidate will be a member of the Level 2 IT Support (System Admin & Network Support). The role will comprise of supporting a multitude of infrastructure services within the Virtusa Enterprise IT organization.Experience and SkillsCandidates with some of the following skills and experience may apply:2+ years of experience in installing, configuring, and troubleshooting server operating systems such as Microsoft Windows Server and Linux2+ years of hands-on experience in managing Microsoft AD DS, DNS and DHCP2+ years of experience in provisioning and maintaining cloud IaaS environments (AWS or Azure)2+ years of experience in GWS (Google Workspace), Manage Engine, OKTA, Sec-Ops is good to have2+ years of experience in handle Network related issues.Experience in messaging and collaboration infrastructure such as Microsoft Exchange, Office 365, Lync and Skype for BusinessExperience in operating Mobile Device Management (MDM) platforms such as Microsoft Intune orExperience in operating server virtualization platforms such as VMware and Hyper-VExposure to operating Microsoft SCCMExperience in working with ITSM tools such as ServiceNow or BMC RemedyExperience in task automation through PowerShell or Linux Shell ScriptsExposure to DevOps practices and toolsExposure to enterprise anti-virus platformsAbility to write technical documentation.Qualifications and Certifications:Mandatory:Bachelor’s Degree in IT or Computer ScienceGoogle Certification (GWS)Good To Have:MCSE/MCSA: Server InfrastructureCCNA, CCNPLinux Certifications (RHCSA, LPIC1 etc.Cloud Certification (AWS, Azure, GCP etc.)ITIL – FoundationSoft Skills:Excellent troubleshooting and problem-solving skillsStrong communication and team working skills.Ability to work independently or collaboratively.Shift Timings:Rotational Shifts. – As it’s 24/7 support.
