Executive - Customer Success (Defi)

CoinDCX

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
The CoinDCX journey: building tomorrow, todayAt CoinDCX, we believe 'CHANGE STARTS TOGETHER'. You are the driving force that will help us make Web3 accessible to all.In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible.Boost your innovation to an ALL TIME HIGH with us!Inside CoinDCX's Customer Success TeamOur Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX experience. We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance. If you're passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocates.You need to be a HODLer of these
  • Strong Interpersonal Skills.
  • Familiarity with CRM Systems - Sprinklr is preferred.
  • Ability to efficiently multitask.
  • Prior Customer Support Experience in a trading firm OR hands-on trading experience preferred.
  • Excellent communication skills (English / Hindi)
  • Good listening and problem-solving skills.
  • Good analytical skills.
  • Strong knowledge of blockchain technology and a keen interest in DeFi.
  • Experience working in a crypto, Web3, or trading firm.
  • Candidate has to be open to work in Rotational shifts
  • High School Diploma (or equivalent), College Degree preferred
You will be mining through these tasks
  • Provide timely and accurate responses to customer inquiries via queries, chat, and phone regarding account-related issues, trading queries, and technical assistance.
  • Assist customers in navigating our platform, including account setup, deposit and withdrawal processes, and trading features.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
  • Maintain a high level of professionalism and empathy while addressing customer concerns, striving to exceed expectations and deliver exceptional service.
  • Stay informed about the latest developments in the cryptocurrency industry and our platform's features to provide accurate and up-to-date information to customers.
  • Collaborate with cross-functional teams, including Compliance, Operations, and Development, to ensure a seamless customer experience and address customer feedback effectively.
  • Contribute to the development and improvement of support processes and documentation to enhance overall efficiency and customer satisfaction.
  • Ability to handle difficult/stressful situations with high ticket volumes in certain scenarios.
Are you the one? Our missing block
  • You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
  • The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape.
  • You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
  • You embrace a 'We over Me' mindset, growing individually while fostering the growth of those around you.
  • Change is your catalyst, igniting your passion to build and innovate.
  • You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.
Perks That Empower YouOur benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.
  • Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you're eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you.
  • Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.
  • Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.
  • Bi-Weekly Learning Sessions: These sessions are more than just updates-they're opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.

CoinDCX