Discharge Nurse Manager

Mumbai, Maharashtra
Rs. 10,40,000 per year
Permanent
Full-time

3 days ago

Job Title: Discharge Nurse ManagerDepartment: Nursing / Patient ServicesLocation: Sir H. N. Reliance Foundation Hospital, Girgaon, MumbaiQualification: B.Sc. Nursing (Mandatory)Experience: Minimum 4 years in clinical nursing or hospital operations (preferably in discharge coordination or patient services)Shift Timing: Rotational shifts between 7:00 AM 10:00 PM (including weekends on a roster basis)About Sir H. N. Reliance Foundation Hospital:Sir H. N. Reliance Foundation Hospital is a 345+ bedded hospital, one of Mumbais leading multi-specialty quaternary care hospitals located in Charni Road, South Mumbai.

Renowned for patient-centric care, advanced infrastructure, and compassionate service
NABH-accredited with globally benchmarked clinical protocols and technology
Committed to clinical excellence, seamless care delivery, and dignified patient experiences

Role Overview:The Discharge Nurse Manager plays a vital role in coordinating and managing the complete discharge process from the point of provisional discharge until the patient physically exits the hospital. This role requires a smart, proactive professional with strong communication skills, clinical awareness, and the ability to manage multiple stakeholders efficiently to ensure a smooth and timely discharge experience for every patient.Key Responsibilities:1. Discharge Process Coordination:

Take ownership once the discharge is marked as provisional
Liaise with treating consultants and residents for timely preparation of discharge summaries
Review and validate all discharge documentation for accuracy and completeness

2. Patient & Family Education:

Clearly explain all post-discharge instructions including:
Medications
Dietary guidance
Activity restrictions and wound care
Follow-up appointments and red flags
Use clinical awareness to answer patient/family queries and escalate where deeper medical input is required

3. Interdepartmental & Stakeholder Communication:

Collaborate with:
Billing & Finance for final bill settlement
TPA/Insurance Desk for documentation, approvals, or delays
Pharmacy, Dietary, Transport, Housekeeping, etc. to ensure discharge readiness
Ensure all non-clinical patient concerns (laundry, food, personal items, room queries) are resolved before exit

4. Discharge Experience Oversight:

Be the single point of contact for patients and families during discharge
Identify and address bottlenecks to ensure smooth discharge experience
Maintain real-time escalation logs and process feedback

Candidate Requirements:

B.Sc. Nursing with valid nursing council registration
Minimum 4 years of clinical or hospital operations experience
Strong verbal and written communication skills in English, Hindi, and preferably Gujarati and Marathi
Confident, smart, and proactive in stakeholder management (Doctors, Billing, TPA, Admin, etc.)
Good understanding of basic clinical practices to assist with patient education and discharge clarity
Compassionate and professional attitude in patient-facing situations

Language Requirement:

We are looking to hire a minimum of 6 nurses who are fluent in Gujarati, in order to support and communicate effectively with our large Gujarati-speaking patient population.

What We Offer:

The opportunity to be part of one of Indias most respected and modern healthcare institutions
A supportive, learning-focused, and high-performance work culture
Exposure to complex hospital operations and end-to-end patient experience management

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