Business Support Analyst
WarnerMedia
- Hyderabad, Telangana
- Permanent
- Full-time
- Single point of contact for incidents between Data and Shared services’ business stakeholders and internal teams. Review incoming emails/tickets and acknowledge.
- Analyze incidents and assign them to the right L2 team (Data platform, RPA, Application development, AI/Automation, etc.).
- Maintain/update ticket status until ticket is closed.
- Follow-up on ticket status from other teams involved.
- For RPA, BOT Schedule monitoring and execution; Re-run specific BOTs on business request; Password maintenance/reset for all BOTs.
- Send notification to business around downtime, major outage; and coordination with non-Provider teams as required (i.e., infrastructure team, Service Desk, etc.).
- 3 to 5 years of experience as support analyst or business analyst
- Problem-solving mindset and the ability to troubleshoot.
- Customer focus and empathy
- Strong organizational skills with a keen attention to detail.
- Adaptability to a fast-paced and evolving technological landscape.
- Strong collaboration skills
- Fluent in English
- Understanding of RPA tools (UIPath, Blueprism, powerAutomate, etc)
- Understanding of Application development (Java, .Net, etc)
- Understanding of data management and tools (Snowflake, Looker, Tableau, etc)
- Understanding of AI and automation (genAI, ML, BPM, etc)
- Bachelor's degree in information technology, or a related field.