Work with the team to design, develop and implement new interfaces between various 3rd party systems including the maintenance and improvement of existing interfaces. Provide reporting on productivity and performance, defect and escalation root causes and forecasting of deliverables assigned to the team Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation. Demonstrated experience in managing direct reports (2-4 direct reports) including technical leadership, mentoring team members and being responsible for team's deliverables. Relevant experience on Work Force Management (WFM)/Human Capital Management (HCM) solutions. Strong analytical skills with the track record of driving change and process improvements. Demonstrated ability to adapt to new technologies and changing environments. Demonstrated leadership skills with the ability to work as part of a project team. Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization. Bachelor's degree with 9+ years of industry experience, and 2+ years of lead role.
