Broad outline of the Role Transition Experience: 10 - 15 years Role: Customer Facing Location: Pune/Chennai Roles & Responsibilities (New Opportunities) New opportunities (RFP/RFI/RFQ response and inputs): Understand the opportunity details in general and transition scope in particular. Work within the transition opportunity scope to provide transition solution, plan, framework, etc... Define the approach to transition planning and execution. Develop transition pricing (CIS) assumptions and provide inputs on overall Programme budgets. Lead the transition related discussion with client/partners during opportunity presentation/discussion, BAFO, etc Manage internal team's (Sales, Pre-Sales, Delivery) expectations from Transition. Roles & Responsibilities (Transition): Accountability for end-to-end transition delivery Lead transition for strategic accounts/customers, complex, multi-vendor/partner deals Understand the transition scope, client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (toll-gate) criterion for the transition. Lead and manage the client facing team, be the focal point for the setup of the engagement during transition Create and foster relationships with the client team members Create transition plans and documents to outline project expectations, scope, schedule, and budget requirements Accountable for cost and expenses during transition, ensure cost optimization Organize project transition team and define roles and responsibilities (Project Charter, RACI, Stakeholder mapping) for each team/function during the transition phase Liaise with organizational Support Functions (HR, Recruitment, It, Admin, etc ) to ensure fulfillment of areas such as hiring & on-boarding, network connectivity, system access, infrastructure is planned and completed as per the baselined transition schedule Plan, design, launch and execute transition programmes In a toll-gate based approach, ensure all transition tollgates have been met and operations are stabilized before transition closure Advise and guide all workstreams to ensure successful and as-per-plan Go-Live Define acceptance criteria, transition success criteria, sign-off process, and formal handover criteria to delivery teams Identify, analyze and manage risks and responses effectively and efficiently Control and manage all forms of communication (internal, client) during transition Accountable for governance - Create transition updates based on the governance plan in terms of frequency (daily, weekly, monthly) and audience (Functional team, Management team, Leadership steering committee) Identify, understand and manage all the contractual obligations during transition Ensure on-time and accurate reporting with appropriate levels of escalation to enable effective decision making Contribute to continuously enhance managed services transition capabilities, methodologies and tools Evoke and implement effective change management procedure Skillset and Capability Skillset & Capability Extensive experience in transition management and leadership of complex, large-ticket deals and Managed Services, preferably in Telecom domain Managed end-to-end large ticket transitions of more than 100+ FTE and revenue size in excess of $50M across multiple geographies Excellent programme and project management experience, including management of global, distributed teams in a complex matrix organization Proficient in using and adopting various project management tools techniques and applications Leadership qualities, should be able to lead and manage project teams, internal stakeholders, TCTS Leadership and client stakeholders, Effective and persuasive communicator, excellent communication skills are mandatory and non-negotiable, should be able to communication with CxO level stakeholders from client as well as TCTS Conflict management skills Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations Strong business partnering skills enabling collaboration across internal functions Consistency in producing desired results under duress and time constraints Ability to influence key organizational and client stakeholders - thought process, experience and approach A high level of drive, ability to work independently and deal effectively with dynamic situations, ambiguity and change Education & Experience 10 - 15 years of experience in Transition, project/programme management in Managed Services (telecom domain preferred) 8+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions PMP certified (Mandatory), Agile certification like CSM/PMI-ACP/SAFe preferred MBA/ B.E / B.Tech degree from a reputed institute Open to international and domestic travel for extended periods of time Telecom domain, MS business ecosystem understanding, an added advantage
