Delivery Projective Executive - Banking
IBM
- Mumbai, Maharashtra
- Permanent
- Full-time
A DPE should have strong technical experience in supporting and delivering Application Support Services in Banking Industry in India . He should have a strong background in supporting Finacle and other applications. He should be aware of incident management process and how AMS services work in banking industry. He should have knowledge of RBI regulations and impact of it in AMS. He should have good knowledge of how and what KPIS are monitored in banking domain in India.Your Role and Responsibilities
- Mange all application towers for Application Support Services for an Indian Bank
- Handle all Client communication and Escalations
- Problem analysis and validation of classification.
- Work effectively with your team to troubleshoot and restore applications
- Set up Support services such that SLA are met
- Collaborate to resolve issues across client Application / Infra etc. Team, IBM Team and 3rd Party
- Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues
- Work towards making the applications more efficient by implementing right monitoring services, automation and items of next gen AMS
- Build further business and ensure account profitability
- Advises clients regarding products and solutions for solving problems in the Banking Industry for Core Banking. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients' businesses and how it relates to specific banking segments.
- Project Manager across all Towers of Application Support Services
- Manage a team of more than 100 for application Support Services
- Manage and Ensure Effective Communication with the client
- Manage all L1/L2/L3 team members under you
- Manage Critical Situations Effectively
- Manage Service Levels Effectively
- Ensure Productivity in your Tower through Automation and Next Gen AMS techniques
- Generate Further Business through CRs
- Good Understanding and experience in handling Application Support Services (Primary)
- Good Understanding and experience in handling Infra Services Services
- Experience in working in Core Banking in the Indian Environment
- Should have handled a team >90 in the Banking Industry
- Effective Handling of Critical Situations
- Ability to handle Stress Situations Effectively
- Knowledge in managing larger Teams in the range of 90 to 100
- Experience in implementing Niche state of Art solutions in Banking / Innovative solutions
- Experience in generating further business in core banking