Senior CX Support Analyst

Chennai, Tamil Nadu
Permanent
Full-time

30 days ago

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Job SummaryWe are seeking a highly organized and proactive Sr. CX Coordinator/Analyst50% - the individual will be responsible to provide comprehensive administrative and operational support to senior leadership in a fast-paced IT healthcare team. The ideal candidate will be a trusted partner who can manage priorities, maintain confidentiality, and support effective decision-making.50% of the work will be working on projects depending on the priority on operational goals that are high impact to increase efficiency, workflows/workstreams in operations and help improve the work delivered by the Portal team.Key ResponsibilitiesAdministrative Support

Manage complex calendars, meetings, and appointments across multiple time zones
Coordinate internal and external meetings, including agendas, materials, and minutes
Handle executive communications, including email and correspondence
Arrange travel, accommodations, and expense reporting – this will include for all of Customer Care leadership teams
Act as a liaison between the executive and internal/external stakeholders
Track action items, follow-ups, and deadlines from leadership meetings
Support planning and coordination of leadership reviews, all-hands, and offsites

Operational & Business Support

Undertake task, adhere to project timelines and keep the leadership informed on the progress
Assist with preparation of presentations, reports, and dashboards

Work with IT tools such as Microsoft Office, Teams, Jira, ServiceNow, or similar platforms
Coordinate with Customer Care teams or cross-functional groups as needed
Support process improvements to enhance efficiency and turnaround times
Handle sensitive and confidential information with discretion

Represent the leadership/executive professionally in all interactions

Required Skills & Qualifications

Bachelor’s degree or equivalent experience
Proven experience as an assistant/project coordinator or similar role
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Proficiency in MS Office & Powerpoint Skills
Ability to multitask and work under pressure
High level of integrity and attention to detail

Preferred Skills

Experience supporting senior leaders
Familiarity with IT terminologies
Experience working with global teams
Project coordination or reporting experience

About athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.Learn more about our culture and benefits here: athenahealth.com/careers

Athena Health

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