IT Freshers for Service Desk Management|| Bangalore
2COMS View all jobs
- Bangalore, Karnataka
- Permanent
- Full-time
Location: Bangalore (Work From Office)
Job Type: Full-TimeIndustry: IT Service Desk / Customer Support / Voice ProcessJob Description:We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.Key Responsibilities:Manage one or more customer service or service desk functionsAct as the primary point of contact for users reporting issues, requesting information, access, or other servicesProvide customer support through voice, digital, self-service, and automated channelsEnsure timely issue resolution in line with SLA and process guidelinesDeliver excellent customer service and maintain service quality standardsRequirementsExperience:Technical graduate freshers are eligibleEducation:Graduation is mandatoryIT graduates preferred with basic troubleshooting knowledgeLanguage Requirement:Excellent verbal communication skillsProper email etiquetteNo MTI (Mother Tongue Influence)Other Requirements:Strong problem-solving and analytical skillsExcellent customer service skillsWillingness to work in night shiftsWork From Office onlyOther details regarding this job:· Location: Bangalore (Work From Office only)· Age Criteria: Open / As per company policy· Gender: Male & Female candidates can apply· Eligibility: Graduation is mandatory/ IT graduates preferred· Graduating Year: Any year of pass-out (No restriction)· Shift: Night shifts· Payroll: Direct payroll of the company (MNC)· Communication: Excellent verbal English communication required· Proper email etiquette is mandatory· No Mother Tongue Influence (MTI)· Salary: Upto ₹25,000 CTC Maximum salary for technical graduate freshers· Relocation: Relocation is not available.BenefitsSalary: Upto ₹25,000 CTC Maximum salary for technical graduate freshersBoth-way cab facilityProvident Fund (PF)Employee State Insurance (ESI)Opportunity to work with a leading MNC