Job Description:Job Role:· Manage the Service Scores of the branch· Responsible for management of day to day operations of the branch.· Ensuring strict adherence to compliance, audit and regulatory requirements.· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request· Branch Lobby and customer Queue management.· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.· Customer complains management and ensuring resolution of all complaints within TAT.· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPCJob Requirements:· MBA/Graduate· Minimum work exp. - 4 years· Customer service oriented· People Management skills· Good communication abilities Ability to guide and monitor his/her reportees
