Customer Support Manager - Forex/Fintech/Trading Industry - 4+ Years - Mohali
- Mohali, Punjab
- Permanent
- Full-time
- Manage day-to-day operations of the customer support department.
- Lead, mentor, and guide Team Leaders to drive results and improve customer experience.
- Oversee customer service delivery across multiple communication channels (email, phone, chat, tickets).
- Address escalated issues and ensure effective resolution.
- Monitor support metrics and develop strategies to enhance performance.
- Ensure compliance with business and regulatory standards.
- Conduct regular performance reviews and training sessions.
- Coordinate with cross-functional teams to resolve customer issues effectively.
- Prepare reports and derive insights from support data to enhance decision-making.
- 4-5 years of experience in customer support, client relationship management, and team leadership.
- Strong communication, task management, and team collaboration skills.
- Ability to perform under pressure and manage global support operations.
- Proven experience improving customer support metrics.
- Proficiency in CRM tools and support technologies.
- Multilingual capabilities (spoken/written) preferred.
- Knowledge of the Forex and Stock Market industry is a strong advantage.
- Analytical mindset with strong problem-solving abilities.
- Work with a fast-growing global fintech and financial services company.
- Competitive and attractive compensation package.
- Extensive learning opportunities - including professional training and soft skills development.
- A dynamic work environment with a flat structure and start-up culture.
- Direct ownership of your role and responsibilities with strong career growth potential.