Job Description Providing technical Support, trouble shooting, and system backup & ensuring adherence to company IT policies. S/w installation (includes OS (Desktop, Laptop & Server and other Basic software's) Responsible for handling and maintaining all IT infrastructure and support systems. Should have experience in remote infrastructure support & IT Service. Good troubleshooting skill on Networking, operating systems and software. To handle queries, escalations, issues on applications from various customers on day to day basis providing regular IT operations support. Ensures the issues are promptly addressed, documented and resolved within SLA. To provide first level support for Network & hardware related Issues. Maintain IT asset inventory. Preventive Maintenance. Antivirus Updating & governance. Review & action on data Security level issues. Maintaining Daily, Monthly, Quarterly, Yearly Reports. Daily, Weekly, Monthly & Yearly Health Check for Servers & Network Ports. Education & Experience Degree from any stream (Preferred in BE (ECE, EEE, CSE) , BSc(CS), BCA. Or Diploma in E&C/ CS/ Electrical or Electronics Experience: Max 2-3 years hands on experience in IT Infra Management which includes Desktop, Laptops, Servers, Thin Clients, and Networking (LAN/WAN). Skills Requirement Technical: Knowledge on System Administration, Network administration and Helpdesk. Knowledge on information security, certifications and audits (additional value). Functional: Ability to achieve success in a high-energy, enterprise environment. Ability to multitask, remain flexible, adapt to changing situations. Behavioural: Good Analytical, Diagnostic and Problem-Solving skills Dealing with ambiguity and pressure. Excellent written and verbal communication skills. Technical Certifications MCP or MCSA CCNA ITIL
