Trainer - ITIL
Skillsoft
- Hyderabad, Telangana
- Permanent
- Full-time
- To be qualified and authorised to deliver assigned training courses prior to first delivery, ensuring the appropriate vendor process is followed
- To deliver training courses as specified by the course vendor and in consultation with designated scheduling manager.
- To deliver training courses to the required quality standards as detailed in Global Knowledge's quality procedures
- To adhere to vendor-specific requirements including but not limited to obtain / renew certificates and following required examination and invigilation guidelines.
- To pursue agreed development plans and ensure that preparation time and team teaches are utilised to achieve these plans.
- To attain the required standards in transfer of technical skills and delivery techniques as assessed in team teaches.
- To be prepared to deliver courses at all Global Knowledge centres and customer sites when required.
- To keep abreast of industry and vendor technology, exam and certification guidelines, distributing information to colleagues where applicable.
- To provide sales support in the form of delegate leads and customer visits.
- To respond within given time-scales to all operational requests for contact, information and customer enquires.
- To manage the classroom and minimise delegate disruption and dissatisfaction.
- To work closely with the designated scheduling manager to ensure that trainer utilisation meets or exceeds the company requirements.
- To adopt and display the SKS attitude - demonstrating a can do and positive attitude at all times.
- To establish, build and maintain positive relationships and communication channels with all operational team members.
- To perform any other duties as deemed necessary to support the growth and goals of Global Knowledge.
- This is not intended to be a full definition of duties and you will be expected to assist in such duties as may be required
- Exam Passes as an ITIL Master
- We will need to see what exam certificated they have
- Delivered Classes such as ITIL Foundation, ITIL Advanced Classes
- ONE TEAM
- OPEN AND RESPECTFUL
- CURIOUS
- READY