Technical Team Manager

Orange

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 1 month ago
about the roleThis role is essential for driving our ongoing digital transformation, with a strong focus on automation, AI-driven analytics, and advanced reporting.
Seeking someone with strong technical expertise who will be working on to enhance seamless project execution, data-driven decision-making, and customer-centric insights. Strengthening reporting, analytics, and workflow optimization will empower decision-making and operational efficiency.The position is key to maintaining high-quality reporting and analytics for Customer Service Managers and customers, directly impacting customer satisfaction and retention.about youCore SkillsData Science & Analytics: Expertise in machine learning, predictive analytics, and data visualization tools like Power BI or Tableau.Automation & AI: Hands-on experience with automation tools and AI-driven solutions.Programming & Data Management: Proficiency in Python, R, SQL, and ETL processes.Workflow Optimization: Knowledge of business process improvement frameworks and tools.Managerial SkillsProject Management: Experience with Agile/Scrum and technical project oversight.Team Leadership: Proven ability to lead and mentor technical teams.Customer-Centric SkillsCustomer Insights: Capability to translate complex data into actionable insights for stakeholders.Stakeholder Management: Strong communication and collaboration skills.Strategic ThinkingVisionary Approach: Align technical solutions with long-term organizational goals.Data-Driven Decisions: Use analytics to support strategic business outcomes.additional information
  • Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
  • Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
  • Professional development: training programs and upskilling/re-skilling opportunities
  • Career growth: Internal growth and mobility opportunities within Orange
  • Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
  • Reward programs: Employee Referral Program, Change Maker Awards
departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange

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