ServiceNow Lead QA
- Gurgaon, Haryana
- Permanent
- Full-time
· Relevant experience in testing ServiceNow ITSM Modules (Incident management, Change management, Problem management, Service Catalog, etc.), ITOM, SOM, HRSD etc.
· Expert in SDLC (Software Development Life Cycle), Agile methodology, Testing Concepts (Black Box testing, System Testing, Acceptance Testing, Regression testing, Stress testing, Automation testing, etc.)
· Implement ATFS and setting up test scripts within ServiceNow Enhance and maintain automated flows.
· In-depth knowledge of Service Now configurations, workflows, and customization capabilities.
· Troubleshoot issues in systems under test.
· Manage meetings, set goals, provide feedback on testing tasks, and delegate testing responsibilities.
· To build and maintain ATF after each sprint on each story basis and to run these ATF after every sprint as part of regression.
· Good understanding of CMDB, service mapping and Discovery
· Proficient in upgrade and regression testing.
· Advanced experience with ServiceNow implementations
· 5+ years of experience working with ITSM solutions in an enterprise environment
· 4+ years of ServiceNow experience / implementation
· System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental
· Experience in Testing on ServiceNow instance integrations using REST/SOAP APIs(Mandatoryabout you9-12 years of experience in ServiceNow functional validation as a Functional Test Lead.
Good level of practiced technical knowledge.
Qualifications (Preferred)
· ServiceNow CSA certified
· ServiceNow ATF Expert
· ATF certification required. ServiceNow certification(s) such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) is a plus.ServiceNow testing and ATF experience is must.-Strong knowledge of ServiceNow modules including CSM, ITSM, CMDB, SPM, and more.
-Knowledge of JavaScript programming language.
- Develop, update and maintain testing standards and procedures
- At least 4 years of relevant experience in testing environment with CSM domain.
- Knowledge of at least one test tool.Bonus Points If
-Strong knowledge with ServiceNow platform & modules
-Strong understanding and exposure of ITSM Processesadditional information· ATF Script Development: Create and maintain ATF scripts to automate testing procedures for ServiceNow applications, modules, and customizations.
· Test Case Design: Collaborate with functional and technical teams to design comprehensive test cases, ensuring full coverage of ServiceNow features and functionalities.
· Test Execution: Execute ATF test suites and record results, identifying and documenting defects, and working closely with developers to resolve issues.
· Documentation: Create and maintain documentation related to ATF scripts, test cases, and test results for future reference and compliance.
· Quality Assurance: Ensure that ServiceNow configurations and customizations adhere to best practices, standards, and security protocols.
· Training and Knowledge Sharing: Provide training and knowledge sharing sessions to team members on ATF scripting and testing best practices
· Test strategy : expert in creation of test strategy & share test approach with all stakeholders.departmentDigital TechnologyOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business