Senior Analyst Service Transition

Delhi
Permanent
Full-time

13 days ago

Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEResponsible for actioning tasks to make a given service ready to be supported operationally.

Collect, validate, format, and load data into operational systems while ensuring accuracy and integrity.
Manage and troubleshoot system integration points to ensure smooth data exchange between delivery and operational systems.
Document workflows and configure operational systems with settings provided by the delivery team.
Conduct end-to-end testing and validate systems and integrations to ensure operational readiness.
Identify and resolve data or system discrepancies during the transition phase in collaboration with relevant teams.
Work towards automating transition processes to minimize manual effort and improve efficiency.

Qualifications:EXPERIENCE

Proven experience in managing data integration and operational systems, preferably in a similar role.
Hands-on experience with system troubleshooting and integration testing.
Experience with workflow documentation and system configuration.
Experience in collaborating across teams (e.g., delivery, IT, operations) to ensure smooth data transition and system readiness.
Experience with automation and process improvement initiatives.

Educational Background

Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
Relevant certifications in data management or system integration (e.g., Certified Data Management Professional (CDMP), ITIL Foundation).

Qualifications

Strong knowledge of operational systems and system integration.
Understanding of data management principles, including data validation, integrity, and accuracy.
Familiarity with automation tools and processes.
Familiarity with system integration methodologies (e.g., API, ETL).

WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA

Apply Now