IntouchCX - Customer Service Role - International Non Voice Process (1-7 yrs) Bangalore (Telesales/Inside Sales/BPO)
IntouchCX
Bangalore, Karnataka
Permanent
Full-time
1 month ago
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:- Providing support and resolve technical issues via email and other electronic communications- Building credibility and trust with the customer by empathizing with their problem in words- Proactively understanding their needs and responding promptly to resolve their issue- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs- Leveraging their experience to provide feedback to the team on how to improve client services- Driving customer communication during critical eventsCritical Skills:- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client's specific needs- Ability to work in a fast-paced, hectic, changing environment- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness- Ability to operate a personal computer- Ability to adhere to all organizational policies and procedures- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays- Ability to perform basic mathematical functions- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsFor more details contact HR saranya @9620689061 or Email CV-Looking only for immediate joiner- (ref:updazz.com)
