Executive - Customer Service (1-3 yrs) Thane (After-Sales/Customer Service)

N Human Resources and Management Systems

  • Thane, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Customer Service Executive Location: Thane (HQ)Job Type: Full-timeExperience: 1 to 2 yearsKey Responsibilities:1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.3. Provide Product/Service Information: Educate customers on product features, benefits, and usage.4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.5. Maintain Customer Records: Update customer information and interaction history in our CRM system.6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.Requirements:1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment.3. Skills : 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. 4. Proficiency in CRM software and Microsoft Office applications. 5. Fluency in English (written and verbal); additional language skills a plus.Working Hours :1. Shifts: Rotating shifts, including evenings, weekends, and holidays.2. Work Environment: Call center or office environment.What We Offer :1. Competitive Salary : Based on experience and performance.2. Benefits: Health insurance, paid time off, and opportunities for career growth and development.3. Training : Comprehensive training program to ensure your success in the role.If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter. (ref:updazz.com)

updazz .com