Client Representative

IMS Group

  • Ahmedabad, Gujarat
  • Rs. 30,000 per month
  • Permanent
  • Full-time
  • 2 months ago
Job Title: Client RepresentativeLocation: Ahmedabad, GujaratDivision: ORS UKReports To: Team LeaderRole & Responsibilities:
  • Resolve customer issues or concerns effectively, ensuring a positive customer experience.
  • Address customer queries, complaints, and concerns in a calm and empathetic manner.
  • Offer solutions and alternatives to customers problems while adhering to company policies and procedures.
  • Escalate unresolved issues to senior staff or departments as needed.
  • Maintain a high level of professionalism, patience, and attention to detail during each call.
  • Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.
Qualifications & Skills:
  • Bachelor's degree.
  • Strong organizational, communication, and interpersonal skills.
  • Detail-oriented and confident.
Additional Information:
  • Training: 13 weeks (5 weeks classroom, 8 weeks on-the-job).
  • Work Hours: 12:30 PM 10:00 PM or 1:30 PM 11:00 PM.
  • Work Schedule: Monday to Friday working
  • Location: On-site at Ahmedabad office.
  • Leave Policy: No leaves during the first 6 months of training.
  • Holiday Calendar: Follows UK holidays.
Location:Ahmedabadhttps://maps.app.goo.gl/BTasDdSSMPiFLTpx6?g_st=awbKindly share your updated CV with us at neha.singh@imsplgroup.com. For any inquiries or further information, feel free to reach out to us at 9558958497.

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