Management Trainee : MIS : Record to report

Genpact

Hyderabad, Telangana
Permanent
Full-time

27 days ago

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of AM/MT, MIS, ReportingResponsibilities

Maintain reports & spreadsheets for historical data, manage email queues
Work closely with Operations for daily, weekly & monthly reports
Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Provide insights on existing data to internal/external stakeholders
Identify the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
Process orientation, including strong organizational and prioritization skills.

Qualifications we seek in you
Minimum Qualifications/ Skills

Good Communication skills both written and verbal
Should be very comfortable with handling lots of data & numbers
Should have good working knowledge of using Excel
Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
Excellent analytical skills with ability to problem solving

Preferred Qualifications/ Skills

Power BI
SQL Database, Access Automation
Presentation Skills
Lean/Six Sigma Certified
Data Science

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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