Job Title: Contact Center - Investor Servicing (Team Member)Department: Contact Center (BPO / Customer Service)Location: MumbaiExperience: 0-1 year (Freshers eligible)Education: Graduate or Postgraduate (Commerce preferred)Key Requirement: Strong proficiency in English communicationRole Overview :- This role involves delivering high-quality customer service support to investors through inbound calls, email communication, and in-person interactions.- The position requires strong communication skills, accuracy, and a customer-focused mindset in a fast-paced BPO environment.Key Responsibilities :- Handle investor queries and requests through inbound calls and walk-in interactions.- Draft and respond to professional emails addressing investor concerns and requests.- Ensure accurate, complete, and timely responses to minimize repeat queries.- Coordinate with the Client Relations team to process and track Demand Draft (DD) requests.- Maintain clear, professional, and customer-centric communication across calls, emails, and in-person interactions.Skills & Competencies :- Excellent English communication skills (mandatory).- Strong verbal and written communication, including email drafting.- Basic computer proficiency (MS Office, data entry, email handling).- Ability to work efficiently in a fast-paced BPO / customer service environment.- Strong customer-handling skills with attention to detail.Key Performance Indicators (KPIs)- 100% adherence to turnaround time (TAT) for all requests.- High-quality communication across calls, emails, and in-person interactions.- Zero errors in information shared with investors.Reporting To: Team Leader - Contact Cente (ref:updazz.com)