WBO:WBC Customer Service Officer Trade & Forex
- Patna, Bihar
- Permanent
- Full-time
INTERNAL USAGE:
No. of Vacancies: Reports to: Customer Service Manager or Branch Head
Is a Team leader? N Team Size:
Grade: Officer/AM/DM/Manager
Business: Corporate Banking Department:� Wholesale Banking Products Sub-Department:
Location: Across India
About
With branches spread across the country, the branches act as the face of Axis Bank for the corporate customers and is, hence, an integral part of the Bank�s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank�s customer engagement strategy across products and services
About the Role
As a part of the wholesale banking product team, Trade Customer Service Officers (Trade CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. Trade CSOs are required to handle service requests, process transactions efficiently and within the stipulated time.
Key Responsibilities� Process service requests efficiently and accurately while maintaining high service standards� Liaison with relationship managers, product/operations team� Ensuring delight in respect of customer experience with the Bank� Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services.� Ensure smooth interaction with customers and quick processing of transactions within SLA.� Ensure compliance to Regulatory Guidelines, Bank's policies in all processes and workflows.� Scrutiny of docs submitted by the client for processing� Obtaining� Exchange rate for the transactions from dealing room� Scanning of docs , transmit to TFC/DTFC� First Time Right (FTR)� documents within stipulated time & monitor the Work ID till the completion� Obtaining approval from competent authority , if required for the completion of the transaction� Co �ordinating with the customers, respective coverage RM , general operations division of the Branch , account manager at CBB, TFC/DTFC for execution of the transaction� Safe custody & tally the physical holding of the FCY/TCQs/TCDC with the inventory in the system� Service call to the client for feedback , engaging with the customer for deepening , references etc� Follow up for the clearance of EDPMS & IDPMS entries , Realisation of overdue export and import bills , obtention of FBFP /Bill of Entries for completion of Me chanting Trade transactions, obtain ECB2, Annexure 6, FCGPR, Share Certificates, APRs for Capital Account transactions and Annual Certificate for booking forward contracts and transmit these to TFC� Prompt response to the customer queries & handling of Free Format SWIFT messages received from Foreign Banks ,handle transactions of Vostro Accounts� Attend to Concurrent Audit, Internal Audit, and Structured Visit reports and ensure rectification and submission of compliance within the stipulated time� Record, Send and Retrieve the original documents to / from Record Management Agency� Promoting on boarding of customers & migrate them to Digital platform i.e TF-Connect/Fx-Connect/Paypro/CIB etc.QualificationsOptimal qualification for success on the job is:� Graduation/ MBA from a recognized university� 1-2 years in the BFSI sectorRole Proficiencies:A successful candidate should possess the following:� Knowledge of banking regulations and norms� Maintain a high level of knowledge of banking products and services� Good communication (both verbal and written) skill in both English and the local language� Ability to handle pressure and meet deadlines� Relationship building skillsFor successful execution of the jobSkills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses