Senior Technical Writer

Pitney Bowes

Noida, Uttar Pradesh
Permanent
Full-time

1 month ago

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who:

Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.

Job Description:ImpactWe are looking for an experienced technical writer to join our team and help take our [customer/client]-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand. As Technical Writer, you will be responsible for both product and core technical documentations, playing role of both Individual Contributor (IC) as well as team player. You will have to collaborate with cross-functional teams and leaders that consists of multiple Product teams (BAs/POs), Distinguished Engineers, and QAs, in an agile setting. You will be responsible for searching/researching the content (if not provided), drafting, proof-reading/reviewing, publishing, and maintaining the content. The role requires you to have hands-on technical experience and a can-do approach towards different technical and authoring tools and continuous improvement. If this type of position motivates you, tell us why you are the right person for this challenging role!The Job

Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, design specifications, API specification
Evaluate current content and develop innovative approaches for improvement
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Qualifications & Skills requiredThis role requires a talented self-directed individual with a strong work ethic and the following skills:Must have

Bachelor’s degree in relevant technical field.
2-4 years’ industry experience as an effective technical writer.
Proven ability to quickly learn and understand complex topics.
Previous experience writing documentation and procedural materials for multiple audiences.
Superior written and verbal communication skills, with a keen eye for detail.
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
Technical Knowledge – API, DB, and Web Testing. Experience in related Technical Tools.
Good Knowledge and Experience in any Authoring Tools and Designing Tools.

Preferred Qualifications

Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Firm understanding of the systems development life cycle (SDLC).
Previous software development experience.
Experience of developing visually appealing PowerPoint presentation.
Experience using XML tools to create documentation.
Other Technical Knowledge like basics of Architectural documentation, fundamentals of AWS/Azure, Cybersecurity, and/or as per current market will be plus for Preferred candidate.

We will:

Provide the will: opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally ( )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.All interested individuals must apply online.

Pitney Bowes

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