Customer Relationship Manager (Female)

Weekday AI View all jobs

  • Gurgaon, Haryana
  • Rs. 2,50,000-4,50,000 per year
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
This role is for one of the Weekday's clientsSalary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)Min Experience: 1 yearsLocation: Gurugram , Delhi /NCRJobType: full-timeWe are seeking a dedicated and empathetic Customer Relationship Manager (Female) to join our growing team at a leading skin and aesthetic clinic. The ideal candidate will play a pivotal role in guiding patients through their skincare, haircare, and laser treatment journeys while ensuring a seamless and positive client experience. This role is best suited for someone who combines strong interpersonal skills with a genuine interest in healthcare and patient well-being.RequirementsKey Responsibilities:
  • Act as the primary point of contact for patients visiting the clinic, ensuring a warm, professional, and welcoming experience.
  • Counsel patients on various skin, hair, and laser treatments offered by the clinic, explaining procedures, benefits, expected outcomes, and post-treatment care.
  • Understand patient concerns and recommend appropriate treatments in coordination with dermatologists and medical professionals.
  • Build and maintain strong relationships with patients to encourage trust, retention, and long-term engagement.
  • Handle patient queries, follow-ups, and concerns efficiently, ensuring high levels of satisfaction.
  • Maintain accurate records of patient interactions, treatment plans, and feedback.
  • Coordinate appointments, manage scheduling, and ensure smooth clinic operations.
  • Upsell and cross-sell relevant services and packages based on patient needs, while maintaining ethical and patient-first practices.
  • Stay updated on the latest trends and advancements in skincare, haircare, and aesthetic treatments to provide informed guidance.
Required Skills & Qualifications:
  • 1–3 years of experience in a skin clinic, aesthetic center, or healthcare environment.
  • Strong knowledge or exposure to skin, hair, and laser treatments is highly preferred.
  • Excellent communication and interpersonal skills with the ability to counsel and influence patients effectively.
  • A patient-centric approach with high empathy and listening skills.
  • Confidence in handling consultations and addressing patient concerns.
  • Basic understanding of sales principles, with the ability to convert inquiries into treatments.
  • Good organizational and multitasking abilities.
  • Proficiency in maintaining records and using basic computer applications.
Preferred Attributes:
  • Presentable, professional demeanor with a positive attitude.
  • Ability to work in a fast-paced clinic environment.
  • Strong follow-up and relationship management skills.
  • A passion for skincare, beauty, and wellness.

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