Cloud Support Engineer - US timing (Night Shift)

Bangalore, Karnataka
Permanent
Full-time

28 days ago

Job Category: Cloud SupportJob Description:Do you love leading and motivating world class technical
support team?Would you like to work across diverse geographies,
environments, cultures and technologies?Join our best-in-class technical support teamThe Technical Support Team resolves complex issues for global customers, including Fortune 500 firms and Government Agencies. Collaboration with cross-functional teams ensures exceptional service delivery. Knowledge sharing and feedback drive continuous improvement in products and services.Partner with the bestAt Akamai, as Cloud Support Engineer, work at the critical
global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics.As a Cloud Support Engineer, you will be responsible for:

Providing customer-focused support to address inquiries and resolve issues in technical and business chat.
Resolving problems while collaborating with teams to reduce piracy and infringement on Akamai-hosted content.
Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers.
Analyzing account queries and technical issues across Akamai's networks while proposing solutions to prevent recurrence.

Do what you loveTo be successful in this role you will:

Possess 2 to 3 of relevant experience and education in computer science, engineering, or related fields.
Have experience providing technical solutions & support to B2B customers
Be well versed in how the internet works, it's underlying protocols with understanding of DNS, TTP/S, TCP.
Have basic knowledge of Linux and/or Unix
Be able to prioritize workload and communicate technical issues to stakeholders of varying

technical abilityWork in a way that works for youFlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like!We power and protect life online, by solving the toughest challenges, together.At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usAkamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai

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