Senior Executive Customer Success

Noida, Uttar Pradesh
Permanent
Full-time

15 days ago

Job Description:About Info EdgeInfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.About BU: Shiksha.comShiksha.com is an online platform that helps students find in-depth information about colleges, courses and exams. It also enables students to interact with domain experts and college/school alumni towards taking exam, course-selection and college-selection related decisions. It has a repository of reliable and authentic information for over 15,000 institutions, 1,40,000 plus courses and gets over 70 million unique visitors per year. Shiksha provides leads of relevant students to Universities and Colleges seeking to admit those students in their courses.Job Title: Client Success Sr. Executive/Deputy ManagerJob descriptionRoles and Responsibilities

Ideation to Execution including moderation of Webinars and Virtual Fairs
Managing Sales Ops Tasks - CMS/MIS/campaign activation
Maintaining an accurate record of all New onboarding & Existing clients/ sending periodic reports to sales team on client campaigns
Manage lead flow and drive registrations/responses with Tele-calling team
Creating Weekly/Monthly/Qtr and Annual Sales Reports for leadership team
Cultivating solid relationships with internal stakeholders for execution of each tool, collaborate for business impact across Sales, Product, Tech teams
Identifying ways to overcome clients' concerns on campaign outcomes - solution orientation/strategic thinking

Client Success Executive Requirements:

Bachelor's degree
Experience - 2 To 5 Years
Proven experience working in client marketing/delivery roles
Proficiency in Microsoft Excel
Data crunching skills required, should be able to draw insights through data
Ability to innovate using AI and drive efficiency in process
The ability to work efficiently under pressure
Excellent organizational and time management skills
Strong analytical and problem-solving skills
Effective communication skills

Department:University PartnershipsSkills Required:Client Success, client marketingYears Of Exp:2 to 5 YearsDesignation:Senior Executive Customer Success

Info Edge

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