Regional IT Manager - India

Teledyne Technologies View all jobs

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 3 days ago
Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionJob Summary:Teledyne is looking for a Regional IT Manager to support our Teledyne businesses based in India.You will be reporting to the Regional IT Manager for APAC Operations based in Hong Kong, helping to manage the implementation of the Teledyne IT Shared Services strategy in India, running IT operations efficiently and cost-effectively, and ensuring activity is integrated across all sitesTeledyne India comprising of four sites supporting approximately 160 users and increasing.The role would ideally suit somebody who has come through their IT support career from the ground up and enjoys the concept of “a little bit of everything”. IT Support roles are often defined on a 1st, 2nd, 3rd line tiering system; this role requires somebody who can work at all these levels. We’re also very keen to find somebody who has a proven track record or at least a very keen interest in both applications and mobile equipment deployment and configuration.Position Summary and Responsibilities
  • Infrastructure work
  • Be Remote hands for our Infrastructure Network and Server team.
  • Point of Contact for our Infrastructure and Security teams
  • Assist with in country purchasing of hardware.
  • Purchasing Hardware and software in country
  • Hardware and Tech Refresh
  • Onsite IT Support for assigned Teledyne locations; working as part of a virtual IT team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets). Where a resolution cannot be found then you would be expected to escalate accordingly.
  • By IT support we refer to multiple proficiencies, such as but not limited to:
  • End users and their equipment. For example, PC’s and Laptops running a Microsoft Windows environment
  • Printer installation, networking, configuration, and troubleshooting
  • An array of Microsoft applications such as Office, Visio, Project etc.
  • Ensure compliance of and react to information from Enterprise Anti-Virus and other security tools.
  • Mobiles phones (iPhone iOS & Android) support
  • Light administration of Active Directory
  • Liaising with hardware and software vendors to resolve and related issues.
  • Support and maintenance of conference room equipment such as video conferencing systems, conference phones etc.
  • Acting as a “point of contact” for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the fly responding to requests from multiple angles and subsequently prioritising workload to achieve the required outcome.
  • Maintain the onsite server room and comms rack in line with enterprise standards.
  • Support compliance initiatives such as SOX. You will be responsible for SOX auditing your assigned sites on a monthly, quarterly, and bi-annual basis.
  • Handle vendor management in the country
  • Support for annual IT budgeting for each site in India
Project WorkPeriodically project work will be assigned in parallel to day-to-day support responsibilities. Typical projects could include technology refresh tasks such as replacing aging IT equipment, system implementation(s) such as upgrades and/or deployment of new software packages. Other such projects might include facility relocations/expansion and supporting of domain migrations etcQualificationsDegree in Computer ScienceAny IT Professional qualifications CompTIA, Microsoft, Cloud, Power BI, Data, Certifications.Required
  • At least 10 years IT support experience and 5 years in Manager role.
  • Proficient in English, both verbal and written communication.
  • Ability to support both in person and remotely.
  • Able to work to ambiguous frameworks. Not everything within this support role will come with an instruction manual, our ideal person is somebody who can think outside of the box and progress situations on their own merit.
  • A solid and robust understanding of the Microsoft Windows operating system. Including how to manage and maintain computers attached to an Enterprise domain.
  • A firm understanding of the Active Directory concept, including creating users, groups, and objects.
  • Solid understanding of Microsoft Office products.
  • High-level server administration and troubleshooting knowledge in physical and virtual environment. For example, adjusting permissions on file shares, monitoring of back-ups etc. VMware environment and Microsoft Server experience
Desirable
  • Knowledge of Apple Mac and Linux is advantageous but not essential.
  • Experience of supporting a R&D and product servicing environment
  • Experience using the ServiceNow platform (or other similar incident management system)
  • High-level understanding of the ITIL Framework concept
Personal Attributes
  • Efficient time management and multitasking skills
  • Ability to work in a fast-paced environment
  • Pays attention to detail
  • Works well in a team environment
  • Self-motivated
  • Strong work ethic
  • Willing to provide out of hours support from time to time as required
  • Ability to communicate clearly both verbally written.
  • Ability to read and interpret documents such as policies and procedures, reports, operating instructions, and manuals.
  • Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
Working Environment/Conditions
  • Typical interior/office work environment
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.. ​

Teledyne Technologies