- Role: Customer Success Manager- Location: Noida- Experience: 2-6 yearsJob Summary:We're hiring a proactive Customer Success Manager to speak directly with users, understand their issues with the app, and guide them toward completing their bookings.Key Responsibilities:- Call users to understand why they dropped off or didn't complete bookings.- Identify app issues, user concerns, or missing features through conversations.- Promote rebooking by guiding users and resolving their pain points.- Share user insights with the tech/product teams for app improvement.Requirements:- 2-6 years of experience in customer success, telecalling, or support.- Strong communication in Hindi & English.- Ability to handle objections and build trust over calls.- Understanding of consumer apps and user journey preferred. (ref:updazz.com)