Sr Customer Service Executive - Global Network Operations
Tata Communications
- Pune, Maharashtra
- Permanent
- Full-time
A member of a 24*7 support team responsible for managing Microsoft Teams Direct Routing and Meeting Room Services for end customer
A Unified Communication Service Administrator responsible for monitoring and maintaining services as per agreed SLA.Minimum qualification & experience
- Managing Teams Direct Routing infrastructure of customer.
- Manage Endpoints like SBC, gateway, Meeting room endpoints.
- Working on reported tickets and maintaining SLA.
- Working on any issues reported by customer and responding emails.
- Monitoring the service, identifying, and fixing the issues proactively.
- Reporting and handling customer call for review of service.
- Knowledge and experience on SIP and telephony devices.
- Good understanding of Microsoft Teams
- Good understanding of VOIP devices.
- Knowledge and experience in managing SBC\Gateways.
- Managing Teams Direct Routing.
- Managing Microsoft Teams Room Systems.
- Managing Teams Direct Routing infrastructure.
- Managing devices like Ribbon/Audio Codes SBC.
- Managing Teams Meeting room (Polycom devices).
- Knowledge on protocols like SIP, H.323.
- Experience in supporting of Microsoft Teams Service.
- Good communication and customer handling skills.
- Good Email writing and documentation skills.
- Quick Learner.