Job descriptionCustomer relationship manager (CRM)KEY RESPONSIBILITIES:∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experiencepreferably handling in the Customer Care operations.∙Ensure Demand calls∙Follow up reminder Calls/Emails∙Highlight defaulters and other risks well on time∙Final Collection closure∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product andcustomer service delivery∙Adherence as per the SOPs∙Inputs and support in preparing monthly reports & MIS∙Keeping a check on the outstanding status of collection from customers∙Bank approvals for the project with regards to housing loan∙Checking various client related documents before execution∙Providing housing fi nance assistance as per customer requirements∙Execution of agreement for sale/sale deed or equivalent∙Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems∙Eff ectively manage customer expectations for visits and handover∙Attending customer related meetings if required.∙Having an on the ground information about projects through regular site visits.∙Facilitate smooth transition for customer post-handover∙Facilitate complete customer documentation and formalities for condominium formation∙Understand customer's customization requests and follow up with the engineering team to ensure itscompletion.∙Maintain regular communication with the customers with regards to progress of construction work,customization of fl ats, and possession of fl ats in coordination with the Sales Department.∙Handling customer escalation and ensuring satisfactory closures at the fi rst level.DESIRED PROFILE:∙Excellent Communication skills (Verbal, Written and Listening)∙Confidence and ability to interact customers internally and externally.∙Proficiency in Customer Care systems, MS Office (Word, Excel, Power Point)∙Basic knowledge of legal aspects in Real Estate∙Basic understanding of construction conceptsDSS Group - Real Estate Developer in Mumbai & Thane | Residential & Commercial Proper…Job requirements